TROUBLESHOOTING TOOLS

Thank you for calling hosting, sales and support
my name is Anne. May I have your name and callback number please?

ISSUE:
CUSTOMER NAME AND CONTACT NUMBER:
DOMAIN/EMAIL:
VERIFICATION:

EAR + PROBING + SET EXPECTATION:
ACCOUNT REVIEW + INVESTIGATION:
SOLUTIONING:
TRANSITION FOR SALES/PRODUCTS:
VALUE STATEMENT (FAB) and PRICING:
RECAP /HELP ARTICLE/ CLOSING:

SURVEY SPIEL:

Before we wrap up, you may receive a short email survey about your experience with me today. I hope I provided you service based on your satisfaction, and I would truly appreciate your feedback—it really means a lot. Thank you so much in advance!”

DISCLOSURE